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SecurAlarm Service Satisfaction Survey
Please take a moment to complete this survey. It is important to us that we provide "best in class" service to our clients, and this feedback helps us work on that everyday.
I prefer to respond anonymously:
No
Yes
Name
Company
E-mail
How would you rate our performance regarding timeliness of response to your service needs?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
What is your overall satisfaction with the preparedness and knowledge of SecurAlarm's technician when they arrived to work on your system?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
Did SecurAlarm effectively communicate the timing to anticipate onsite personnel and did our technician arrive at that time?
Yes
No
How would you rate the overall professionalism of our technician?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
Was our technician able to correct the problem effectively and accurately and/or provide you a clear understanding as to next steps?
Yes
No
Did SecurAlarm adequately explain any changes required and/or any new system requirements after the service was complete?
Yes
No
What is your overall satisfaction with how well SecurAlarm’s system(s) addresses your organization’s security needs?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
What is your overall satisfaction with the SecurAlarm Service Department (i.e. timeliness of response, ability to diagnose and resolve issues, professionalism of technicians?)
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
If SecurAlarm offered an online service ticket system that allowed you to submit trouble tickets and track their status online, how likely would you be to utilize it?
5 (Very Likely)
4
3 (Likely)
2
1 (Not Likely)
Would you be interested in hearing about how our service agreements can save you money on maintaining your system?
Yes
No
If we do not already do so, would you be interested in having SecurAlarm maintain and test your organization's fire system?
Yes
No
SecurAlarm already provides me this service
How likely is it that you will use SecurAlarm in the future and/or refer our work to other organizations?
5 (Very Likely)
4
3 (Likely)
2
1 (Not Likely)
Are you aware that SecurAlarm offers a referral program that can save you money on products and services?
Yes
No
Do you have any additional comments or suggestions about how we can ensure that we provide
What additional services would you like to see SecurAlarm offer your organization?
