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Commercial Client Satisfaction Survey
Please take a moment to complete this survey. It is important to us that we provide "best in class" service to our clients, and this feedback helps us work on that everyday.
I prefer to respond anonymously:
No
Yes
Name
Company
E-mail
How did you first hear about SecurAlarm?
Referral from a Client
An Employee
Web Site
Internet Search Engine
Conference Presentation
Phone Book
Media
Why did you choose SecurAlarm during your selection process? (may choose more than one)
Marketplace Knowledge
Years of Experience
Technology and Tools We Can Provide
Personal Referral
Consultative Abilities
How many years have you been a client of SecurAlarm?
0 - 2
3 - 5
6 - 10
10+
How would you rate SecurAlarm's ability to understand your security needs?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
What is your overall satisfaction with how well SecurAlarm's system(s) addresses your organization's security needs?
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
What is your overall satisfaction with the professionalism and knowledge of SecurAlarm employees answering the phone?
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
What is your overall satisfaction with the cleanliness of your work place after a visit from a SecurAlarm technician?
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
Has SecurAlarm provided adequate training on your security system upon installation and on an ongoing basis as needs arise?
Yes
No
What is your overall satisfaction with the SecurAlarm Sales Department? (i.e. Timeliness of response, informed sales expertise, fair pricing)
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
What is your overall satisfaction with the manner in which the SecurAlarm Installation Department managed your system installation? (i.e. Effective, timely, communicative, project competion, professionalism of technicians)
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
What is your overall satisfaction with the SecurAlarm Service Department in addressing your existing system needs? (i.e. Timeliness of response, ability to diagnose and resolve issues, professionalism of technicians)
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
What is your overall satisfaction with the SecurAlarm Billing Department? (i.e. Clear invoice descriptions, accuracy in billing, question resolution)
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
If SecurAlarm offered seminars on new products or innovative ways you can use your existing products, would you be interested in attending?
Yes
No
If we do not already do so, would you be interested in having SecurAlarm maintain and test your organization's fire system?
Yes
No
SecurAlarm already provides me this service
How likely is it that you will use SecurAlarm in the future and/or refer our work to other organizations?
5 (Very Likely)
4
3 (Likely)
2
1 (Not Likely)
Are you aware that SecurAlarm offers a referral program that can save you money on products and services?
Yes
No
What do you consider to be SecurAlarm’s greatest value that we provide to your organization?
What do you consider to be SecurAlarm's most prevalent opportunities for improvement?
What are the biggest challenges that your organization faces specific to your security needs?
Do you have any additional comments or suggestions regarding how SecurAlarm can best support you as your security partner?
