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SecurAlarm Installation Satisfaction Survey
Please take a moment to complete this survey. It is important to us that we provide "best in class" service to our clients, and this feedback helps us work on that everyday.
I prefer to respond anonymously:
No
Yes
Name
Company
E-mail
How would you rate SecurAlarm's performance in understanding your security needs?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
How would you rate SecurAlarm's performance in communicating clearly and effectively throughout the installation process?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
How would you rate SecurAlarm's timeliness of project completion?
5 (Excellent)
4
3 (Satisfied)
2
1 (Poor)
How satisfied were you with SecurAlarm's project coordination and management?
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
Did we provide comprehensive and employee-friendly training on your security system?
Yes
No
What is your overall satisfaction with the professionalism of our technicians?
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
What is your overall satisfaction with the cleanliness of your job site after a visit from one of our technicians?
5 (Very Satisfied)
4
3 (Satisfied)
2
1 (Not Satisfied)
If we do not already do so, would you be interested in having SecurAlarm maintain and test your organization's fire system?
Yes
No
SecurAlarm already provides me this service
How likely is it that you will use SecurAlarm in the future and/or refer our work to other organizations?
5 (Very Likely)
4
3 (Likely)
2
1 (Not Likely)
Are you aware that SecurAlarm offers a referral program that can save you money on products and services?
Yes
No
Would you be interested in hearing about how our service agreements can save you money on the maintenance of your system?
Yes
No
Do you have any additional comments or suggestions about how we can ensure that we provide
What are your organization's most prevalent challenges in keeping your employees, assets, and infrastructure safe?
